Jewelry Business Software — Common Questions
What is jewelry business software, and why do I need a jewelry-specific platform?
Jewelry business software is an end-to-end platform that handles every operational side of a jewelry business: point of sale, inventory, CRM, repair tracking, accounting, wholesale, and manufacturing. A jewelry-specific platform matters because jewelry workflows — memo, trade-ins, repairs with photos and deposits, certificate tracking, metal-weight pricing, FinCEN cash reporting — are not native to generic retail or ERP tools. Stitching together generic tools usually leaves gaps where money or merchandise leaks.
Can WJewel cover both my retail store and my wholesale side?
Yes. That's exactly what it was built for. Retail, wholesale, and manufacturing run on the same database — so a piece manufactured in your shop can be transferred to a wholesale memo bag, sold to a retailer with EDI, or moved to your retail showcase, all without re-entering anything. See the wholesale page for the wholesale-specific features.
How does WJewel compare to The Edge, Jewel360, GemLogic, or Lightspeed?
The Edge and Jewel360 are the closest direct competitors — all three serve retail jewelers. WJewel's strengths vs. those: deep wholesale and manufacturing modules on the same platform, unlimited training included, custom reports and workflows without per-change fees, and nearly 40 years of jewelry-specific development (since 1987). Lightspeed and similar generic POS tools are easier to set up but require workarounds for memo, trade-ins, repairs with deposits, and certificate tracking. Talk to us for a side-by-side comparison with your current tool.
How long does implementation take?
Most retail stores are live in 1 business day with a basic setup. Full data import (inventory, customers, repairs, open transactions) typically takes 1–14 days depending on size and source system. Training runs in parallel, and you keep getting unlimited training after go-live for as long as you're a customer.
Is my data safe and backed up?
Yes. WJewel offers cloud-hosted and on-premise options. Cloud installations are backed up multiple times daily across geographically separated facilities, with point-in-time recovery available. On-premise installations include a backup configuration and we'll help you set up off-site backup. Either way, your data is yours and exportable at any time.
What does jewelry business software cost?
As low as $159/month paid annually, or $179/month month to month, with no setup or start-up fee, no long-term contract, and unlimited training and support included. Pricing scales with the modules you turn on (POS, manufacturing, multi-store, etc.) and the number of users. See retail pricing or wholesale pricing — or request a custom quote.
Can I move from QuickBooks-only or Excel-based bookkeeping to WJewel?
Yes — that's a common starting point. We can import your customers, vendors, inventory, and chart of accounts. You can keep using QuickBooks for general ledger work and let WJewel push journal entries to QB automatically, or move accounting fully into WJewel. Most stores start hybrid and consolidate over time.
Is there a free trial?
Yes. Start a free trial with your real data, on the modules you actually need.
See all frequently asked questions ›
